Support Forum

I was able to add 3 new users to my account successfully but then the last 2 it said I was unable to add.  I got error messages that said that they were already part of the box community?

This is the published article I am using as a reference. https://support.box.com/hc/en-us/articles/18099738529555-Using-Microsoft-Office-Coauthoring-Basics However, this is not working. Is there a configuration we may be missing? 

Hi - Last night 2/27, I deleted a user account that owned several TB of content. I transferred the ownership to my account but now the collaborators in those folders can't see the folders. I can see all the folders have been moved into a parent folder with the deleted user's email address. How do I move those subfolders into their original locations so that everyone who should be able to collaborate with them can?

can't access files as I get a message to update password.  Did so 10 times.   still unresponsive

I can't tun on autosave in Word for Mac. Why? When I try, I'm asked to login to box. Once done, I get a message saying my admin didn't allow the autosave function. I am the admin!What should I do? I have Box Drive 2.38.165 running on my Mac (Sonoma 14.2.1). 

My colleagues box registered mobile number is changed and not having the access for the previous number. While logging in OTP is sent to the old number so unable to login. Please let me know how login in this case.  

Box Sign email sending issue

I would like to file a ticket, please reachout thank you.

I've uninstalled and reinstalled multiple times. When I go to log in - it keeps asking me to log in again. It says 'Open Box' and when I click it, it pops up another window asking me to log in again. I click Box Drive, and it asks me to log in again. I can access my files through the browser, but Drive is not showing up to allow me to use through Explorer. HELP!?!?!?!?!?!?

Please run your fixing script.

Can't upload do not have permission. My access is to view all files however can not upload new documents, even with having admin access.

The link below goes to a document stored in box, that points to a credential stealing site. Is there a more direct way to report abuse than using the public forum?

I signed up via Google and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

I can See and have about 4GB of Files, but my Storage is "full", 10.0GB. Trash is empty

Hi there, I am trying to add an existing account to our Enterprise. How do I do that?

J'ai besoin de votre aide pour récupérer des fichier dans mon ancien compte dont j'ai perdu les identifiants . 

I just updgraded to a business account with unlimited storage and 99% of my files and 100% of my folders are no longer visible. This is unacceptable and will have a significant impact on my business today. What can be done to restore it immediately?  

BoxDrive was automatically updated to v2.38.165. Since then, BoxDrive has gone offline; that did not happen with v2.37.142.I had no choice but to log out of BoxDrive and try to log in to BoxDrive again, but the following happens and I cannot log in to BoxDrive1. browser launches and browser sign-in succeeds2. browser shows that BoxDrive is running.3. the BoxDrive app displays the login screen again I think it is a problem with v2.38.165 because if I uninstall v2.38.165 and reinstall v2.37.142, which I had downloaded and saved, I can log in.But when I sign out of windows and sign back in, BoxDrive is automatically upgraded to v2.38.165 and BoxDrive is offline again, repeatedly.Before the bug is fixed, I would like to know how to set it not to automatically upgrade to v2.38.165.

Whenever I open a document from my Box account through the files app, it opens it is a view only file, but then, even when I enable editing, after I've made changes and try to save the document, it tries to make me save a new file with a different file name (all the spaces have been turned to % signs and stuff like that).

hi, my storage also shows as full but it's not. I will ask for a correction, thank you.

I deleted all files, but box is saying i have used 9.7 GB

I had lost the authenticator code that was associated with my Box account. I need assistance getting into my account please.

I have added all the cards I have for payment, but none of them can be added. What is going on with your platform? Can the issue with your platform be fixed? International payment cards, wise cards, bigay cards....including bank cards I have contacted you many times, but you have not responded to me, but you still send me emails every day telling me "payment failed"Can the issue with your platform be fixed? How is it possible that there is no way to add a card for payment? My card has always been using subscriptions "manaychat, Google Drive, Sync Drive, Facebook ads" Payments have always been successful and I have never had any problems. There are no problems with my card at all.Why are there so many problems when I get to your "box" and no online customer service?Please solve the problem quickly so that I can subscribe smoothly and you can successfully deduct money. Thanks

trying to reset my pasword, i receive a notifivation that my chrome and windows access jave been suppressed??

After deleting and adding files, storage shows as full, but it's not. Can you please run your script to fix it. Thanks.