Password Issues

Question

I signed up via Google and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

community-manager · Answer

Hi Zoe,Welcome to Box Community and glad to assist!If you haven't tried this method yet. Please change your password by using these steps.Visithttps://app.box.com/resetand enter the email address associated with your Box account.Check your email, you will receive an email with a link to reset your password.Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visithttps://app.box.com/resetto have another link emailed to you.If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.Also,check your spam folderin your email client for this email.Hope it helps!

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