I just updgraded to a business account with unlimited storage and 99% of my files and 100% of my folders are no longer visible. This is unacceptable and will have a significant impact on my business today. What can be done to restore it immediately?
Question
Files disappeard
Hi Mark,
Welcome to Box Community and glad to assist!
Sorry to hear about your trouble and please be informed that during your Box upgrade your Box files and folders will be inaccessible in a short while. As of this message, are your Box files and folders still inaccessible?
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.