Unable to enable autosave (Word for Mac)

I can't tun on autosave in Word for Mac. Why?
When I try, I'm asked to login to box. Once done, I get a message saying my admin didn't allow the autosave function.
I am the admin!
What should I do?

I have Box Drive 2.38.165 running on my Mac (Sonoma 14.2.1).

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Hi Daniel,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out.

Thanks for posting!

Hello - I have signed-in to BOX today :)
The only reason why I plan to migrate from Dropbox was Microsoft Office files Autosave available to individual BOX users.
Unfortunately I have received exactly the same message as Daniel above :(
I am very disappointed

Do I need to have a business account to unlock that feature?.
If so - I suggest that the message should be changed to: "you need a business account to use the Autosave function"

Kind regards,
Micki

Hey Micki, I had many chat with box support until they tell me I had to reach out to box sales to have them activate the feature. So did I. A few months ago. Waited many weeks until a sales rep tells me he had to ask around him about it. Never heard from him since then. That was many weeks ago. ;(

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