Can't upload new files

Hi Daria,

Welcome to the Box Community!

To solve the problem with the uploads, try these troubleshooting steps:

1. Verify that the file's name is valid. Box only supports file or folder names that are 255 characters or less. File names containing non-printable ascii, "/" or "\", names with leading or trailing spaces, and the special names “.” and “..” are also unsupported.
2. Try temporarily disabling or configuring your firewall to allow Box as a trusted site. https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications
3. Clear your browser's cache 
4. Use a different browser
5. Disable any browser plug-ins or add-ons that could be interfering with JavaScript or Java (i.e. NoScript, AdBlock)
6. Please ensure your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome.
7. Check to see if you are running the latest versions of Java and Flash.
8. Clear your Java Cache. Follow steps here: http://www.java.com/en/download/help/plugin_cache.xml
9. Restart your computer. Occasionally, one-time issues may prevent Java from functioning correctly, and a restart may solve these problems. 

I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. 

Thank you for posting!

Hi Ann,

I tried several of these strategies with no luck. I am unsure why this problem is occurring when Box was working fine for me previously. Are you able to check to see whether my account requires more storage for uploads?

I don't have permissions to manage my firewall and don't see a Java app (my organization manages these kinds of functionalities).

Thanks so much,

Daria