Support Forum

Hello, I was able to send a invitation to a person who already has an account and he was able to accept the invite.  However he has not been added to our list of users and he has not access.   Charlene

I've searched your site and teh internet and understand basics of templates; however, it's not clear how to use batch send. can you send sample csv file and sample template so I can figure this out?  or do you have more detailed instructions available? Is there a way to make a template that ties to a csv with detailed information fields (i.e., new hire - salary, title, email address, phone number, office number, ID number, etc. that can be merged and then sent as individual emails with other docs attached that acknowledge the information and sign where needed? Or is it that each document must be mrged first and the names of the documents are listed in teh CSV with the email recipient?  How can you combine this with a template so that we don't have to add the signature, date signed, etc. fields to each document? Thanks for any info you can share.

I'm trying to save a document to box and its telling me there's no storage space on the disk

Hello,  We have a client that shares a folder with us, the client granted edit and upload access to the user but when the user tries to upload a doc it says "oops unable to upload the file" what could be the issue here?  Troubleshooting steps below  Tried a machine not restricted by any security controls. Had client send an invitation to another email, user created a new account but was still unable to upload files. The user still seemed tied to her old acount. client gave me access, i was able to upload files with no issues. 

I cannot sync or upload items into a specific folder from my desktop app. When I upload the item via the web, I get several pop ups on my desktop app that the item will not sync. I sent my logs out of pure frustration figuring out how to get in touch with support. Please let me know how to get this resolved.

I have one 48.4MB file in my box. That is the only file I have, but it says 9.7GB of 10GB full. There is nothing in my trash can.

My box account says I am out of storage but the says I have only used 1.8 MB out of 100 GB

I have a licensed seat Member for my enterprise being occupied by a third party that I would like to have migrated over to External User along with current access rights - how can I do this. Thanks!

I have already posted about this issue 2 weeks ago and have had no solution although my question is marked "Completed". So, here I try again. Dear Madam/Sir, After a long break, I decided once again to store some content on http://Box.com and and sync it with my local folder. Unfortunately, I encounter a problem:. The structure of my local Box folder is:Box - Folders  - Subfolder (Level 1) - Subfolder (Level 2) - Subfolder (Level 3) In my local folder, at the top level, there are 6 folders. Among  these, 2 folders contain  3 subfolders that should be exact copies. One  copy of this folder appears to have synced correctly. The other copy,  however, is problematic: not all subfolders at Level 1 have synced. Specifically, please compare the number of subfolders in CALIBRE-CurrentCalLib (63) with the subfolders in OLD Calibre - Calibre Library (193). Same with subfolders Keep CalLib and Romanian CalLib - they also have a different number of subfolders. Worse, the subfoders that  have not s

It seems like I cannot take the Box Certified Professional Exam. Could it be that the exam has been discontinued? Link to Box Certified Professional Exam

i have to pay just to bring the file  BUT IT LOST   

hi My disc shows full even though it is not full

Some file can't be opened in excel and also not able to download.

I have today tried to create a File and Folder report for one of our users to obtain details of every file, folder, subfolder, and subfiles he has within a particular folder, or even his entire Box account. Despite trying different folders to begin the report from I can't seem to get any deeper than 9 folders with the last few folders not displaying any files despite there being some there. How can I get a report of all the files/folders with complete tree for a user? Thanks  

Please run your script to recount all of the files and how much storage is being used in my account. tnx

Hello everyone, I’ve been encountering an intermittent issue when trying to use the Box API to preview Excel Online files. Sometimes the files load successfully, but at other times, I receive an error stating that the Excel Online Previewer encountered an error and suggests refreshing the page. Here’s a snippet of the code I’m using: var preview = new Box.Preview(); preview.enableViewers('Office'); preview.show(fileId, accessToken, { container: "#preview-container", showDownload: true, }); The access token is obtained on the server side using JWT authentication. I am using the following URL version of JS via CDN:https://cdn01.boxcdn.net/platform/preview/2.93.0/en-US/preview.js Error Words: Excel Online failed to load. There was an error previewing your file with the Excel Online Previewer. Please refresh the page to try again. The error resolves temporarily when I log out and then log back into Box, but it reappears if I log out again. This leads me to wonder if the issue mig

BoxEdit が機能せず、ファイルを開くことができません。 タスクマネージャーを確認するとBoxEditが起動しておらず、起動しても中断してしまいます。 解決策はありますか?

I deleted all my files and emptied the trash, but my Box still claims to be nearly full.

Have nothing in my box but it is reporting 17GB usage....Please run the free space script for me. Thank you

I'm using unlimited storage service but it keeps fail to upload a file. I need a support from Box tech team. So difficult to get a support from Box.

I see dozens of posts with the same issue but no answer as to how to resolved. I login in box using my google account and in order to access shared files I have a "Strong Password Required" notice, when clicking the notice I am prompted to enter old password before entering new "Strong Password" however my google account password does not work here. Please advise.

I have box for office installed and getting the error below when trying to setup box as a file location of MS office.  I am also the admin, but can't figure out where to enable it.  Any help is appreciated.  

Hello, I signed up for box.com to exchange files with other company's colleague, but today I received an email saying that $1,440 has been charged. I was really shocked. Since I haven't used anything after signing up, I kindly request a refund. I'm not using a business account;  Thank you.

Is it possible to restore the deleted files, after subscribe to paid version.

Thanks to Laryssa Polika-Engle and Tyan Hynes for yesterday’s overview and also to our customer guests for participating in the Q&A.   Please see here for highlights, recording and resources.