Question

Empty my box

Forum|Forum|5 months ago
May 23, 2025
1 reply
8 views

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community-manager
Box Employee
34738 replies

My box is empty but says I use 7.5 GB. Is anyone able to help me, please?

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community-manager
Author
Box Employee
34738 replies
Forum|Forum|5 months ago
May 23, 2025

Hi Stella,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!