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Question

Uploading and deleting folders using my box Developer app

  • May 27, 2025
  • 2 replies
  • 11 views

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The storage is increasing on uploading but is not decreased when the uploaded folder is deleted.
The uploading and deleting is done by a local script. 

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Vasile,

Welcome to the Box Community!

I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Thank you for posting!

Best,
Ann


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Ann,

Thank you for helping.
Is possible to do a similar recounting of the files from user side or using box Developer App?

Have a nice day,
Vasile