I have an external user that has access to certain folders within my organization. He has recently tried to access box from his tablet and was prompted to setup 2 factor authentication. However now he is unable to log in on either device. Is there a way to reset 2 factor auth so he can access box on both devices?
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Hi Antonio,
Welcome to Box Community!
It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.
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