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Question

Guest user need to update MFA method due to phone change

  • May 27, 2025
  • 1 reply
  • 72 views
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How can an user change the MFA method since he is no longer have access to his old phone? 

    1 reply

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    Hi Samiul, 

    Welcome to Box Community and glad to assist! 

    The affected user should contact Product Support so we could help address his MFA issue. To do so, the user can create a new case here  and a member of our team will get in touch shortly. 

    Thanks for posting! 

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