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Question

Guest user need to update MFA method due to phone change

  • May 27, 2025
  • 1 reply
  • 9 views
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How can an user change the MFA method since he is no longer have access to his old phone? 

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Samiul, 

    Welcome to Box Community and glad to assist! 

    The affected user should contact Product Support so we could help address his MFA issue. To do so, the user can create a new case here  and a member of our team will get in touch shortly. 

    Thanks for posting! 


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