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Question

Incorrect screen display

  • May 27, 2025
  • 2 replies
  • 9 views

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sht01HW1R7ASARHQJ5AKCJNS2QH0W.png

After logging in, the UI does not display correctly as shown in the attached image. Do you have a way to improve this?

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

In order to fix this issue, please follow the troubleshooting steps. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it helps!


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Thanks to you, this problem has been solved.
Thank you very much for your cooperation.