Support Forum

Registration MFA, cannot be authenticated using mobile number:  The phone number you entered is invalid.

Hi, From notification tab i have checked to receive notification on my primary email when file upload or delete, i tried to test and upload a file but i am not receiving any notification, i only receive login notification, can you help please

Scenario 1: During folder creation by the Admin, attempts by the co-owner to access files via API using the "as-user" header result in a 403 error, regardless of user type (admin, co-admin, member). Scenario 2:when the co-admin creates a folder and a member uploads a file to it, API calls (with the "as-user" header) function properly, allowing file retrieval. While processing DLP events, we consistently include the "as-user": <user_id> header. However, Scenario 1 fails to comply with this setup. I'm investigating whether we can include the "as-user" header for Scenario 1 to align its implementation with Scenario 2 for consistency.

My colleague got an invite with read-only access to a Box, and while she is able to input her username and password, it then redirects her to a screen that asks for a 2FA code, which she has not set up. Resetting the password only repeats the process.

If anyone has had the same experience please let me know. I cannot paste my PPT slide on Online PPT as like bellow picture. I tried to less the paste slide, reboot my PC but cannot.   Please help me.  

I cannot see the documents - access denied despite the link being refreshed - frustrating - can you unblock please

Hello - I have no trash icon to delete a document I erroneously uploaded?

Hello everyone, I am currently working on designing a new system and am considering implementing it using BOX Cloud services. The goal of the system is to centralize and streamline workflow by aggregating data exchanges with customers into the cloud. Here is an overview of the system: A data exchange folder with customers is set up on an in-office Windows Server. Office PCs access this folder via SMB locally in the office. A folder synchronized with the data on the Windows Server is created in the BOX Cloud by the App "BoxSync". Customers can view and upload data to the assigned folder via the BOX Cloud. Employees can access the data folder via the BOX Cloud even when they are out of the office. I would like to know if such a system configuration is feasible with BOX Cloud, and if there are any tips or considerations to keep in mind during the implementation. I would particularly appreciate hearing from those who have experience implementing similar systems using BOX. Thank you in adva

It is impossible to find where to submit a ticket/

How to i reach  service personnel?  Endless loops of non-help online....

I have been unable to preview or download files in document share setup by a supplier. My trust has allowed the registration links and the link for the document share. I can view the files but cannot download them or view them. I get the attached errors. I can however view and download these files on my personal device and can log into the document share via the iOS app. Can you shed any light on this issue so that I can direct my trust IT team to a resolution please? I am using microsoft edge as my browser using a trust computer and microsoft edge on my personal device. Error when selecting a file Error when selecting to view the file Error when attempting to download

I have a disk space filled up and now I removed a lot of files, but the disk space is not reclaimed. I found the blogs that Box.com Support team can run a script to reclaim it. Could you do that for my account? 

user enables MFA, but the login box displays an Oops! We can't seem to find the page you're looking for. Unable to display data

I have tried to change the Owner of a folder to another BOX account.  However, it says the new Owner doesn't have enough storage.  That is inaccurate as the new Owner has nearly 10GB of unused storage.  How I overcome this?

Hi Box Team!Whenever a collaborator attempts to leave comments, messages like "new version available" or "unable to leave comments" pop up. This hasn't been an issue unless there are multiple people entering Acrobat Online through Box to leave comments/feedback. This being a crucial element to the problem as several stakeholders need access at the same time to collaborate.Seems to only effect PDF/Acrobat and other documents like Word Online work just fine with multiple collaborators working at the same time. On help would be appreciated, thanks!

Hello, this is for files online. I could see all the files/folders before and now it is all empty. I checked with other users and they can see them. 

My team and I have been unable to upload or download. When we upload it says "Completed" but the form is no where to be found. When I hit download nothing happens. I tried Chrome and Edge with no luck. 

Hi, I'm trying to access my Box Drive on my Mac desktop and I keep getting this message -  There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: temporarily_unavailable   Please advise on how to treat. Thanks, Eresi

Hello there -  What is the best way for me to run a report that shows all external users that have access to our company box platform?  I'm not asking about the collaborations reports where we can filter in "external users" and get a list of external users activity which usually renders a report that has around 10000 rows of data. Just a list of each unique external collaborators in one list. I see our external users in the admin console under "Users & Groups" but nothing that will allow me to export that list. Thanks in advance!

Hello! Trying to install Box sync on Mac 12.7.4 using Chrome Version 124.0.6367.119 (up to date as of April 2024). Getting access denied warning. We are using the free version of Box. So, I cannot sign into Box Sync and cannot edit online Box files. Help! Oof. Thanks. 

Dear Box Support, Hello. Can you please run the script on my account that allows for an updated and accurate measurement of the storage being used? My account is currently counting previously deleted files (that have also been deleted from the trash) against my limit. Thank you for your help! Evan Peck

I am trying to add a user to a box folder and getting a message that I can't since they are a deactivated user. Any guidance or assistance you can provide would be greatly appreciated. Thanks in advance.

How do I disconnect Box from this old computer so that the files no longer sync here and I can free up the hard disk space?

The link to all of my Box files disappeared from my All Files List and I cannot access the files without the link

From web based: Account ID 191913859 Storage Used 2.4 GB of 50.0 GB From iPhone showing 2.61 GB used.  Zero files in any folder and trash is empty. Thanks for your help!