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Question

Deactivated User

  • May 27, 2025
  • 1 reply
  • 21 views

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I am trying to add a user to a box folder and getting a message that I can't since they are a deactivated user. Any guidance or assistance you can provide would be greatly appreciated. Thanks in advance.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Frank, 

Welcome to Box Community and glad to assist!

Please contact Box Product Support using your affected email address and create a new case here

Thanks for posting!