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Question

Storage is empty but showing 2.4 GB used?

  • May 27, 2025
  • 1 reply
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From web based:

Account ID 191913859

Storage Used 2.4 GB of 50.0 GB

From iPhone showing 2.61 GB used. 

Zero files in any folder and trash is empty.

Thanks for your help!

    1 reply

    Forum|alt.badge.img

    Hi Tom, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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