Question

Storage is empty but showing 2.4 GB used?

Forum|Forum|5 months ago
May 27, 2025
1 reply
11 views

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community-manager
Box Employee
34738 replies

From web based:

Account ID 191913859

Storage Used 2.4 GB of 50.0 GB

From iPhone showing 2.61 GB used.

Zero files in any folder and trash is empty.

Thanks for your help!

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community-manager
Author
Box Employee
34738 replies
Forum|Forum|5 months ago
May 27, 2025

Hi Tom,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!