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Question

Disk space is not reclaimed

  • May 27, 2025
  • 1 reply
  • 12 views

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I have a disk space filled up and now I removed a lot of files, but the disk space is not reclaimed. I found the blogs that Box.com Support team can run a script to reclaim it. Could you do that for my account? 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Sunghwan, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!