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Question

Unable to submit a ticket

  • May 27, 2025
  • 3 replies
  • 10 views

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It is impossible to find where to submit a ticket/

3 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Ginny, 

Welcome to Box Community and glad to assist!

We'd love to help address your issue and through this forum, can you tell us more about it?

We'll await for your reply!  


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I was working on Word on iPad on a file that was supposed to be syncing to box. Box files weren't syncing, I checked online and people recommended to log in and out. After I logged out and in again, it was syncing but to yesterday's folder and my new revisions to a bunch of files were reverted back to yesterday's version. I can't locate the updated files


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi, I'm still awaiting your response.