I am in the same boat. I deleted a lot of folders and files, but the storage capacity is not going down. And I deleted the files a few days ago. I checked and made sure I empty trash folder but the same thing happened. 

Could somebody help and let me know what I need to do?

Thank you very much

Hi there, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!

Hi Rona,

Thank you very much for your hep and email. However, I do not see my account updated, still the same message about 49.9G of 50G used, even though I am 100% sure that I only have about 20G of data there. Could you please have one more look? Thank you again.