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New Phone: two-factor authentication

  • May 27, 2025
  • 1 reply
  • 27 views
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I bought a new phone and now I cannot access usafx because the code is being sent to my old phone. How do I get it to send to my new phone?

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Benjamin, 

    Welcome to Box Community and glad to assist!

    Please contact us using the email address linked to your affected account. And create a new case here  that way someone from Product Support will get in touch.

    Thanks for posting! 


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