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Question

unable to create a folder in box

  • May 27, 2025
  • 2 replies
  • 33 views

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Hi, I would like to create a fold in box but the "New" is greyed out. I am unable to create a new folder. Whom should I contact for the new folder creation? Thanks.

2 replies

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Hi Hui, 

Welcome to Box Community and glad to assist!

It appears that only your primary Admin and Co-Admins can create new folders. At this rate, please reach out to your primary Admin to modify this restriction for managed users. 

Thanks for posting! 


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Thanks. I will contact our Box primary administrator for help.