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Question

Why is there no icon for me to delete a downloaded/shared file?

  • May 27, 2025
  • 1 reply
  • 9 views
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I clicked on an eBook link and it downloaded to my box app,. I have tried everything to get rid of it but there is no option to drag it or right click for the trash.

it has the option to 'leave file" but that does nothing.

I've tried via the app and ive also tried on my pc. What am i missing? Please help. 

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Sarah, 

    Welcome to Box Community and glad to assist!

    Can we confirm the following information as we continue to investigate? 

    • Please confirm your Box version and Operating System. 
    • Did you receive the shared file via shared link url or you were invited as collaborator. If it's the latter, please confirm your permission. 

    We'd love to further assist! 


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