Support Forum

Hi Box Team I have no space left, even my Box is empty. Please check and make that space avaiable. You should probably correct that problem for all of your users. Because it seems  to be a common problem. Sincerly, Luca

Hi Team, my boss requires a 2FA device reset. Please help. Thank you!

Hi Team,  We are unable to find a folder and are getting a message stating shared file or folder link unavailable for you. All of the team is getting the similar error. Request your help. Regards, Kevin

For some reason myself (Box Admin) and my co-admin users are unable to view or edit managed users folder collaborations. It just comes up with an error page saying Ápologies, we were unable to load this page.  Please refresh the page or try again later. Has anyone else encountered this problem.? I need to add access to additional folders for one of our users but am currently  unable to.

Hello,  I see this has happenend before to other users, but I do not see any solutions posted. I too am unable to register for the exam. I keep getting redirected back to the main Box Support page. Please advise. Thank you, Edward Ayala

My Box Support profile has the wrong email address, so I don't get email notifications when I open tickets or post in the Support Community (like this post.)  However, when I try to change it to the correct address, I get the message "This email address is already in use by another profile." *** I want to make very clear that I am NOT talking about my email address in the Box application.  I am talking about my email address on THIS site, the Box Support Community site, as viewed in my profile when I go to https://support.box.com/hc/en-us/profiles. ***  Can I please get some help with this? Thank you!  

I am unable to create a password for my account. I need this because a partner is requiring a complex password in order to share files with me.  I think I need a special ticket.  Can anyone help me?

Hi,I have a few thousands external collaborators users that I would like to remove in bulk. These are not our managed users, the are collaborators. I can sign into Box CLI but can't find a way to bulk delete these external collaborators. I have a list of their email address. Please advise.   Thanks

I'm experiencing an issue where the Admin Console isn't showing up in the box. Can you provide assistance?I've purchased a Box Personal Pro licensed version.As a beginner Box developer,I create New App and I can see Dev Console  in my Box Account  but I'm still unable to see the Admin Console. When I access following url https://developer.box.com/master it navigates to https://developer.box.com/folder/0 automatically. I've already tried the troubleshooting steps suggested in the support forum and elsewhere but issue still persists..Could you offer guidance or support?   Thanks.

Hi All, I'm new to Box and Sign and was looking for some help on saving signed documents. I know you can instruct Box as to the location of where you would like your signed documents saved. If the location you select, is the location where the documents were originally located, can you make it, so it overrides the original file and that way you don't have an unsigned and a signed copy? Thanks.

Hi There, I have a recording titled RCCAL block level DV that got deleted on May 10, 2024. Can you please help recover that, here's the link to the recording: View on Box   Thanks

Is there a product or way to add Microsoft or Google Forms to Box? If not, is there a way to have fillable forms readily available for an employee to fill out and save in a specified folder?

Tell support that you're not on an individual plan - this is a 3 user Enterprise account, Enterprise ID# is 1178793174.  This has to come from you, it'll get kicked back if I send it.   

Hi, I set up a Box log in and requested a password before setting up the email address. We have tried since but still dont get these emails. Can you please see if this email address [personal information–redacted] has been added to the suppression list? thanks

Just started getting this error today. I've been working with Box for several years and this is the first time I've seen this. Checked other posts and all have the same message regarding "Our team will look into it and get back to you". So, please check into this and get back to me ASAP.

Hello All, I am trying to setup Duo Mobile SSO in our Box Admin User Settings, but the SSO is not working. Also it seems like I cannot change my Identity Provider. In the past I setup ADFS for other services and it worked. I am not sure if this needs to be changed to Okta, OneLogin, or some other option.

I need to describe the secure file transfer protocol  I am using when I use the Enterprise version of Box to people that want these details.  I cannot find any basic description. Similarly I'd love to find a white paper on disaster recovery approach but can't find a white paper or similar.  Any pointers appreciated. 

When user tried to open BOX a little while ago, he was unable to open the site and was told to change his password.   He followed the instructions and received an email from BOX telling him how to change his password.   He changed his password on four separate occasions and with each change the BOX email confirmed the password change.  However, when he tried to use each new password BOX wouldn't let him open the site to view/retrieve account files.  Is there a phone number he can call to talk to someone to help him regain access to BOX?

I tried to create a new user, but I didn't receive a confirmation email and can't log in. I tried to resend it, but I haven't received the email. As a result of checking, there is an email that is subject to the suppression list, so we have contacted you. Could you please check if it is on the suppression list and remove it from the list?

I've been trying to access the box drive all day but it won't let me log in. The web page opens, I log in, but then the desktop app doesn't log in

Hello, My storage limit says full, but I have less than 500MB in my folders and I am supposed to have 10G. Is there a way to reset my actual storage limit? The storage used has been wrong for some time. Thank You, Sam  

エクスプローラーから一部のファイルを開くことができません。アクセスできませんと表示されます

Hi there.Appreciate a resonse on the following. When viewing Box Pricing Plans, "SSL & At-Rest Encryption" is specified for for the Starter plan and higher, but not for the Personal Pro plan.As per this Box article, "https://support.box.com/hc/en-us/articles/360044194533-Data-Encryption-at-Box" states that "from a single user with a Personal account to our largest Enterprise accounts - is encrypted in transit" and "Content is also encrypted at rest by Box using 256-bit AES encryption"Does the Box Personal Pro plan no longer include SSL and At-Rest encryption?Thanks

Hi - I am using my desktop app to work remotely today. This normally sync's seamlessly - but for some reason has stopped syncing today and showing a dotted cloud on the shots that haven't synced - can you help me kickstart the syncing - I am having trouble doing this. Thanks.  

Every time a password reset Is requested the user gets a message saying it went to her old email (which is not available). Because of this she cannot accept the enterprise invite. How do I fix this?