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Question

log in problem

  • May 27, 2025
  • 1 reply
  • 30 views

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I've been trying to access the box drive all day but it won't let me log in. The web page opens, I log in, but then the desktop app doesn't log in

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Thomas, 

Welcome to Box Community and glad to assist! 

To help address your log in issue with Box Drive, please send the following information. 

  • Your Operating System and Box version. 
  • Attach a screenshot of your error if there's any. 

We'd love to further assist!