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I am unable to create a password for my account. I need this because a partner is requiring a complex password in order to share files with me.  I think I need a special ticket.  Can anyone help me?

Hi Nicole, 


Welcome to Box Community and glad to assist! 


Looks like you're having trouble setting up a new password. Are you getting an error doing so? If yes, please attach a screenshot in this forum. 


We'd love to further assist! 


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