Support Forum

Our firm is merging and changing our domain.  I have been able to update a few user's email addresses, but not others.  I get errors that it isn't a valid email address (which it is).

My box storage says it's full but I do not have any files in box. Trash has been deleted.

I need to add an existing box user with our domain to our enterprise account. I get a message telling me they already exist but I can't invite them join and be managed under our enterprise platform. Please can you help. I don't want to publicizse their details on a support forum. Many thanks

I tried the Box AI for Hubs beta, but I can't get an answer based on the content I add to Hubs.

I've added a new user to our account but she cannot access any files. Her account is a non-google account and she is asked to login with her gmail account to access the files. I haven't had this problem before for non-gmail accounts. Even when she does sign in with her personal gmail account, it still will not allow access saying she needs a google account and/or the passkey does not work. Any tips? Thanks 

I’ve added a new user to my box users and they are not receiving the confirmation email that is apparently being sent – can you please advise how to get this to work?

Hi, my storage is full, but it isn't. I have tried to remove files but the storage size didn't change. Please fix.

My Box account has stopped syncing and when I log in it says i have exceeded by storage, but I know I still should have significant space. Please advise as to how this can be fixed.

In main search and in HUB search is there a way to keep the folder option the default all the time??

Hi: I have a box that is linked to my old university address. I do not know the password and I cannot access that account anymore. I still have access to the Box because I have not signed out of it on my computer. I would like change the password (or add a different email address so I can access the account). Please tell me there is someway to do this--since I can get into my Box folder (I just can't change anything/logout).

We are trying to send an invitation to an external user and we are getting an error message that says Sorry you cannot invite deactivtated user to collaborate.  How do we resolve this

After setting up SSO for BOX and Entra, I can't log in as an administrator, so I want to restore the settings.What should I do if I can't log in as an administrator?I want to set up SSO again, but how do I do it?

Hi! When my images are restored from my trash, do they go directly to the folder they were deleted in or elsewhere?

Hi Support Team, I work for a Saas company where we have multiple customers who use box. I know that Box is tied to email addresses. If another organization approved my email to be loaded to their box site, does that remove any other prior company approval? For example, I started off having access to share files with Company A. I also work with Company B, but when they loaded my email address to their system, my access to Company A discontinued and I can only share files with Company B. Is there a way I can share files with both entities, or do i need 2 different logins?   Thanks

Hello Team, We are validating Box as a tool for medical device company where this tool is used for collection of data for clinical trials.  I understand that data in transit is secured through TLS 1.2 or higher protocol. However, we are not sure if data at rest in Box and Box drive is encrypted. Does it depend on the type of subscription? Regards Yuvraj 

As title stated.  Box is already years behind sharepoint, looks like it is not catching up anytime soon. 

Hello everyone,I have deleted my data but my storage space is not released, I have also waited an extra 24 hours. Could someone help me ? With kind regards Fairtale

Hi, how do I reclaim storage space? currently says I am out of storage even though I have deleted files

I am an admin and somehow some shared folders have been removed from my view. A colleague still has access to view. How can I troubleshoot what happened and regain access?

What do I do? Can someone from Box Support look into this?

I log in fine on my cell phone mobile app and a standard desktop, but I get a blank screen when trying to log in via a laptop, with no invisible links or anyplace to get help. Ive rebooted my equipment multiple times and cleared cache to no avail. I need the laptop to do real work on travel.  The phone screen does not cut it Please advise    

I'm a co-admin on our account and am the primary individual responsible for user management. I've been facing the same issue adding users that many others in the support forum seem to be having - I've been trying to invite new employees into our box account and getting an error message that they already have an account. The support resolution suggested on the forums was "ignore the error message and press save again" which did not work. Now I'm getting messages that I'm not permitted to add users generally. This is a meaningful issue and very frustrating.

I've tried logging out of Box many times and cleared cache.But still can't log into Box on my desktop.Please share any possible solutions?

I'd like to talk to someone that works with box.. I can not get access to box, unable to sign in. I've tried for hours now. Many different ways. I need to speak to an actual person.

 Per il pagamento della fattura è previsto addebito su carta.  come posso richiedere di procedere nuovamente con l'addebito, non essendosi perfezionato il precedente?