Support Forum

I should have access to a folder called "Jambalaya Group Resources".    Was advised to let you know "the page is down" and report issue.   

ボックスリレーでフローの最後に通知を送信する際、どのファイルの回覧が終わったのか分かるように、フローをトリガーしたファイルの名前が表示されるようにしたいのですが、そういう設定はできますか。

Something wrong with my storage quota, It shows 8.2G even delete most of the data, storage used quota still not decrease. and yes, I have cleared the trash etc. the usual stuff.  

Can anyone help with where I can find most up to date SOC 2 report? I've been trying to get hold of BOX since yesterday, none of their numbers in UK go through to anyone, and online help raised a ticket but no one is responding. This is very urgent business critical compliance audit....

Hi Team, I am getting below error while accessing box api using flask python application to upload document in box api.   Exception::Couldn't connect to the Box API due to a network error.  raise ConnectionError(e, request=request)requests.exceptions.ConnectionError: HTTPSConnectionPool(host='api.box.com', port=443): Max retries exceeded with url: /oauth2/token (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x000001ED7D48BE60>: Failed to resolve 'api.box.com' ([Errno 11001] getaddrinfo failed)")) Couldn't connect to the Box API due to a network error?

Hi, All my uploads get blocked in the trabsfers with this code. How come? Thanks Enzo

Today I signed up for my free version of Box with my Yahoo email address. However my collaborter sent the invitation to my Gmail email address. What can I do? Can I add my gmail address to my account?  Thank you for your help. Troy 

Box.com shows I've used 17.4GB out of 50GB. However, I have no files saved in folders or trash. Storage used should show 0GB used.

hi. Please run Storage Script on my account. Unable to upload in this state.

Files shared with me.  I cannot preview anything nor can I download.  "We’re sorry, the preview didn’t load. This document may be protected."  Also, no ability to submit a ticket or get help.

Hi, In 2022 I got this link to a folder: https://palantir.box.com/folder/156059792292?utm_source=trans&utm_medium=email&utm_campaign=collab%2Bauto%20accept%20user When I click it today I'm getting this message:  Oops! We can't seem to find the page you're looking for.Can you assist?Thanks

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

Hi, Yesterday, I did not receive some notifications via email when a task was completed.Is this issue being resolved?Please advise. Thank you.  

News files saved in the Box folders kept in the Desktop are not showing. They are not showing online as well.

The files sent by the client via given link is unable to download. Please help

The box is separated for members and outsiders. I am an outsider, but I mistook to click for member's button when I log in. After that, I could not connect to the box for outsiders. DoI need to reset my log in information?

I have lost many data from critical folders  I absolutely need to get back all the folders. They represent months of work-in-progress. PLEASE HELP TO GET THEM BACK ASAP!!

I cannot access the custom app manager without upgrade, so it is necessary to have upgrade account

I am trying to install boxdrive on my virtual windows os using VMware Fusion on my macbook air M1. I keep getting an error on instalation telling me to restart the computer but no matter how many times i restart it gives me the same error and never actually opens.  I can open box drive on my mac no problem but i need access to it on my windows VM as well for work purposes.  Is there any solution for this?

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account?  Thank you

「問題が発生しました。Box Driveを終了する必要があります。 ログを送信してください。トラブルシューティングを行い、製品の向上に役立たせていただきます。問題が解決しない場合は、Boxのサポートに連絡してトラブルシューティングを行ってください」と何度も出て起動できません

SSO authentication had been set up and working for more than a year, suddenly, newly added users are nable to login with the error message "Invalid login credentials" even though user is logging in through IDP.  However user is able to login a "not part of the organization"

Although it has been disabled,Can't delete custom apps [message]Delete AppIf you’d like to delete this app, please call our support org. If you’d like to disable this app temporarily, please click on the “Disable app” option from the same dropdown menu.

I am trying to add my domain to my enterprise account and it says I need to contact Box support to do that. I do not see a way to submit a ticket for this request. How do I get my domain added to Box account?

How do I use box canvas on iPad to create briefs and include images or pdfs from my actual files. Like muse or Freeform to retain the link back to the original file. Going back to old design files and images.and using these to pull together a new layout for my team to be able to then go back to the original file and impliment my final vision.