Skip to main content
Question

User already exists but not attached to any enterprise

  • May 27, 2025
  • 1 reply
  • 8 views

Forum|alt.badge.img

Hello,

I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise.

How do I connect this account? 

Thank you

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Marc-andre,

Welcome to Box Community! 

I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

Thanks for posting!