Unable to download the files

Hi there, 

Welcome to Box Community and glad to assist!

Looks like you're accessing a shared link and in order to download its contents. Kindly reach out to the sender/owner to ensure that they enabled download for the shared link. 

To allow download on a shared link

1. In the Share window, click Link Settings. The Shared Link Settings window opens.
2. Check Allow Download.

Thanks for posting!