The files sent by the client via given link is unable to download. Please help
Hi there,
Welcome to Box Community and glad to assist!
Looks like you're accessing a shared link and in order to download its contents. Kindly reach out to the sender/owner to ensure that they enabled download for the shared link.
To allow download on a shared link
- In the Share window, click Link Settings. The Shared Link Settings window opens.
- Check Allow Download.
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