Support Forum

Hi, I installed the app on my imac. I have some folders and files on box. But on my finder I can only see the folders, no file. Can I have some help?

I can't login for App andPlease send the confirmation email again.

Good day. I have set up a new user, but they are not receiving the verification email. We have checked their spam and inbox. How can I get the new user set up?

Hello, Can you please run a script to reset Storage Used value? Thank you!

Hello support, Is there a way to use the Marker-Based Pagination with Python SDK? I'm currently trying to perform a search that will exceed the 10.000 limitation for the 'offset' property. Therefore, I'm trying to perform it with a marker-based object collection but haven't found any documentation on how to perform the search with Python scripting.I would really appreciate your help upon this matter.Thanks in advance!

We're having an issue with (so far) one particular user posting comments to various files.  The user will randomly have issues with it not saving their comments, and other people are sometimes not getting the comments because of this. The user will enter the comment, and because they know there have been issues in the past, wait and watch it say that it did post, but when they or someone else looks at it, it didn't save.  Has anyone else experienced this and is there anything on the box.com end that could be causing this, or could it be a browser issue?  User is using latest version of Chrome to access box.com and add comments.  This not happening on all comments, all the time; it's seemingly random.  

User cannot open files in PowerPoint through BOX, because it states "make sure the storage account is provisioned to Open / Add a place". This is happening with multiple documents for the user Meret Philip. 

I was uploading big files on Box (desktop version) and couldn't be uploaded and are stuck as "pending" items. The issue is that whenever I add a new file in the desktop version it gets stuck in the queue line with the pending files. Now I can't synch from the desktop version of Box anymore.   What's the solution?

I updated my password and upon re entering the site I found all my files and photos were gone. What happened?

How to prevent misdirected file transfersWe are exchanging files with our business partners via BOX, but since the UI is the same, we are afraid that we might send confidential files within the company.

Storage usage does not match the actual situation despite a significant reduction in files, so the system displays insufficient capacity and is unavailable.Request to do the needful.

Dear all, When we upload folders (1-2 GB in size), sometimes it randomly stuck on one file at 100%. When we try upload again, sometimes it upload all files successfully, sometimes it stuck again on another file. We figured out, that if we cancel upload on some other file in queue (because we cannot cancel file that is stuck on 100%), it keeps uploading rest of files regulalry. This is of course not the solution for us. We tried all things mentioned in troubleshooting, and didn't find the solution. Please provide us solution for this, it's looks like some kind of bug.

アカウントを作成する前に招待メールを送ってしまったことで抑制メールとして認識されているのかもしれません。 メールアドレスを確認していただきたいです。

Hello, when you send a document to be signed by the signer, how do you develop a workflow where the doc comes back to me or my company to fill out the rest and send complete doc to the sender.

I don't have any files in my box account but still is says storage is full, please reset storage count.

Hi, I've tagged a few files as tests but when I've searched for those tags, nothing comes up and I'm hoping someone might be able to figure out where I went wrong.  I'm looking to be able to quickly find files regarding specific questions quickly and efficiently and your tag system seems like it would be perfect, but since testing it I've been unable to successfully find a file I've tagged.   Does it matter if I created the file or not? And how can I be sure when I share a folder, that my collaborators will be able to search for the tag terms with success? Does this work when the box app is part of my file explorer? Or does the tag system only work online?

Hello folks, Got a new user who is not receiving your email confirmation. I suspect it is on your Suppression List, can you please advise how to progress this ?  

新しいユーザーを追加しましたが、確認メールが届かずログインできません。 再送信しようとしましたが、メールが届きません。 確認した結果、サプレッションリストの対象となっているメールである可能性もあり、ご連絡させていただきました。 サプレッションリストにあるかどうかを確認し、リストから削除していただけませんか?

I cannot login to Box Drive after launching it.Instructions are in the attachment.Can you please help me?

Bonjour, deux employés m’ont invité à travailler sur deux dossiers différents. Bien que j’aie accepté l’invitation, je ne peux pas obtenir les dossiers partagés sur ma boîte. Puis-je obtenir de l’aide, s’il vous plaît ?

I have deleted almost all file in my account, but the quota still show it is full.

I am receiving a "something went wrong with you upload" message every time I try to upload a file.  The file type and size does not matter.  I have tried everything from a blank Word document to a large video file. My IT team has assured me I have every permission needed to upload files with ease, however, that doesn't seem to be the case.  What could be the roadblock?  I need to get files over to my customer who uses the Box.com platform. I have tried Edge and Chrome and I am still receiving the same error message.

Hi,I have a Bubble app integrated with Box using the oficial Box plugin.But now all files I send to box from my application, I cant access the URL. See the error attached Old files works wellAny ideia about this message.All the best

Hi, my account details are showing 8.1Gb used but yet details on the Snapshots folder only shows 863 Mb. Would you please run the script to fix, thank you.

My space is incorrect, can you run the script in order to fix this Issue?., Thanks