Hi Shalini,
Welcome to Box Community and happy to assist!
As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.
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I have lost many data from critical folders I absolutely need to get back all the folders. They represent months of work-in-progress. PLEASE HELP TO GET THEM BACK ASAP!!