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Question

Storage used incorrect

  • May 27, 2025
  • 1 reply
  • 6 views
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Box.com shows I've used 17.4GB out of 50GB. However, I have no files saved in folders or trash. Storage used should show 0GB used.

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    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!


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