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Question

Need to unsubscribe from Box

  • May 27, 2025
  • 1 reply
  • 7 views

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I can't get a hold of support, I need to Terminate my free subscription

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Lionel,

Welcome to Box Community and glad to assist! 

Canceling a Business or Enterprise Account

Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.

    Note

    If you do not see this option, email cancel@box.com

  3. Complete the survey and click Cancel My Account.
  4. Click Permanently Cancel My Account to confirm and complete the process.

The account will cancel at the end of the service term.

Note

If you are having trouble canceling your account, please email cancel@box.com

Thanks for posting!