Looks like this is a common issue with several posts about it and no clear solution on most. Many of the items are marked as completed with a rep saying they will reach out. So I am simply posting this to have someone reach out so I can have my email joined with the enterprise account.
Hi Tyler,
Welcome to Box Community and glad to assist!
Thanks for taking your time to use this Community forum in your attempt to address your query. At this rate, you should contact your Box Administrator to submit a new ticket so our team could get a closer look.
We'd love to further assist!
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