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Question

Wrong Free storage

  • May 27, 2025
  • 1 reply
  • 7 views
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Hello

I have an account with 50 GB and although I've alredy deleted a lot of files, Box still prevents me for uploading data.

 

My account ID is 178580184

I've readed an article explaining why may this can happend (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect) and I've also readed some posts saying that you can run some kind of script to solve this issue.

Thank you in advance!

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Victor, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!


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