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Question

Account size issues

  • May 27, 2025
  • 4 replies
  • 8 views
C
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Hi!

I have 3 folders in my account. Their total size is 4.3+1.6+0.1=6 Gb

But the main stat is showing 8.9 Gb

Trash box is empty. Where are those 3 Gb?

Thanks!

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    4 replies

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    i have same problem

    C
    Forum|alt.badge.img
    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Me, too.

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    I have 25GB Storage.  I uploaded 13.0 GB (14,047,526,912 bytes) to what should have been a Box account with NO data, and Box says I exceeded my 25GB limit...

    afx01HXT21DBKE4DG937RT1BV0YSM.png

    Please explain.


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