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Hi!


I have 3 folders in my account. Their total size is 4.3+1.6+0.1=6 Gb


But the main stat is showing 8.9 Gb


Trash box is empty. Where are those 3 Gb?


Thanks!


pcn01HXK8NQ61YRFB10ZAE8S7924P.jpeg


fzx01HXK8MEYMTPNGBB31MS4PY8C0.jpeg


bvn01HXK8M1RRR6FH24RR05M7H7WE.jpegxin01HXK8EJQKK0HCD6CMGMB5ZR49.jpeg


 

i have same problem

Me, too.

Hi there, 


Welcome to Box Community and glad to help!


Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.


In the future, if you experience incorrect storage, please let us know in this forum.


Thanks for posting!

I have 25GB Storage.  I uploaded 13.0 GB (14,047,526,912 bytes) to what should have been a Box account with NO data, and Box says I exceeded my 25GB limit...


afx01HXT21DBKE4DG937RT1BV0YSM.png


Please explain.

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