When i want to share link, i receive this error message and the shared link button is gray out.
When i want to add user, i receive this error message, i have to add other member to add user for me and this function works for them.
Hi Anson,
Welcome to Box Community and glad to assist!
Did you check if your collaboration permission has changed? If not, please follow the suggested troubleshooting steps below.
- Updating your browser to the latest version.
- Clearing your browser's cache.
- Using Box with an alternate browser, computer, or network.
- Log out and log in from box.com.
- Restart your machine.
Hope it helps!
I tried your suggestions but the error persists, my colleagues see the same error. We are using it as a collaboration point between 2 companies, it seems that the error happened for my company but not the team in the other company, will there be any corporate restriction set for different company for these 2 functions (share link & adding new users)?
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