When i want to share link, i receive this error message and the shared link button is gray out.
When i want to add user, i receive this error message, i have to add other member to add user for me and this function works for them.
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Hi Anson,
Welcome to Box Community and glad to assist!
Did you check if your collaboration permission has changed? If not, please follow the suggested troubleshooting steps below.
- Updating your browser to the latest version.
- Clearing your browser's cache.
- Using Box with an alternate browser, computer, or network.
- Log out and log in from box.com.
- Restart your machine.
Hope it helps!
I tried your suggestions but the error persists, my colleagues see the same error. We are using it as a collaboration point between 2 companies, it seems that the error happened for my company but not the team in the other company, will there be any corporate restriction set for different company for these 2 functions (share link & adding new users)?
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