Support Forum

Hello I have 300G of cache files. I keep erasing them because it is filling up my hard drive. But it keeps building back up to 300G. What shall I do?

I'm attempting to use the GetEnterpriseUsersAsync/GetEnterpriseUsersMarkerBasedAsync APIs from the .NET client, but it appears the actual API at box has a regression w.r.t. to the usermarker parameter. Basically:GET {{boxBaseUri}}/users/?usemarker=true&external_app_user_id=ABC {     "users": [ ... ] } Which is NOT marker based. Supporting evidence: https://gist.github.com/watfordsuzy/c5f85f1099e259f64e5acb4b0881d18f

It  says email is already in use I deleted the account and I still cannot change the  email? what's the soltion for this ? My current email is going to be closed in 24 hours I need to update the Email please

When clicking the download button nothing happens, also there are no options on the PDFs when clicking into each one of them individually.

We just signed up for our own company Box account. Some of our employees have Box accounts using their company emails on our partner box accounts. How can I get those accounts moved over to our new company box account so that they can "belong" to our company Box account and not our parters? Thanks

Box embed generates iframe code with a seemingly unrelated query attached: "<iframe src="http...ig?sortColumn=date">   When used as given by box the iframe won't render and I get the following error: "Refused to frame 'https://notes.services.box.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors https://app.box.com"." If I remove the query the note will load but I am unable to edit the embedded note. How do I embed a note that is editable by anyone with access to the file?

Hello Sébastien, I appreciate your initial response, but this issue with the Access Stats features needs immediate attention and resolution. This matter is critically affecting our operations, and the end user's workflow is severely disrupted. The inability to access the Access Stats feature is not just an inconvenience—it is a major problem that needs to be fixed urgently. We must escalate this issue to the highest priority level. I need your immediate assistance in resolving this matter. Please provide your earliest available time slots for today so we can schedule the call with the end user without further delay we need a permanent fix immediately. I expect prompt and decisive action on this matter. Your urgent attention is required.   Please find the below user availability time today. May 28: 11am ET - 1pm ET May 29: 11:30am ET - 1pm ET May 30: 10am - 11am ET   Best regards, Hrushikesh           Thank you..!   Best, Hrusikesh   From: Sebastien Merour (Box Customer Success) <sup

I am trying submit aa support ticket. Anytime i choose to contact support it just redirects me to this community board. 

Hi Box, I would like to update the email address for admin. Please contact me with details. Thanks 

I have been unable to verify my email address when joining as the email does not come through. I have pressed re-send 3 times and on 2 occasions it came through after I asked it to re-send and then informed me that the link has expired.

There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: temporarily_unavailable

I am trying to upload a Word document on the drive, but it is failing every time, although i have a editor level permission, I read all the articles on the website and none of the solution has worked for me. I even tried keeping file name generic, no special character, space and still i was unsuccessful in uploading the file.

Dear all. We are using trial for Box businees plus. It says that limit is 1 TB. We used only 5.4gb, and when we try to upload any new file we get message that account storage limit is reached. We need support asap, so that we can test all functionalities, so we can purchase production licenses, before trial expires.

When Box is accessed via the web UI, the top-level view takes a very long time to fully resolve. This means it takes 5-10 minutes before anyone can right-click on an entry to change the collaboration settings. When trying to change the settings on one file, the UI then needs to reload again, taking another 5-10 minutes.   Is this the expected behavior?

Hi there, I have a 2 files missing, which are connected to my email address.  The files received the following day can be found stored in Box, but the files from the day before are missing. I have the confirmation email to say I've signed my first document, it seems the first documents I signed are the ones missing from box. Can someone help me out please? 

Any work around to search for files which have similar tags

Hi,  My account uses 3.72 GB approximately space, but console shows I am using 8.9 GB. Can you please correct this ASAP? Thanks. 

The Box support team exchanged emails with me but have not gotten back to me.  I have waiver packets for 330+ e-sign recipients for a school event and I would like to personalize each packet using Word mail merge but I am at a loss of how to send these out through Box e-sign to get to each individually?  I can't seem to find what I want in the knowledge base. Please HELP!  I need to send them out now. 

It seems that the administrator has given me an operation to send an email invitation, but I have not received it. I have checked my spam folder and the company's spam list, but I cannot find it.I can log in and access the company page, but when I try to access the folder link directly, the following message appears in Japanese This shared file or shared folder link has been deleted or is no longer available.If you believe this issue has occurred in error, please email the owner or contact Box Support. My address is your suppression email? 

Size on HDD is 45GB and storage of account says it full at 100GB is much larger than files stored, can you run script to solve it. This happens once every 4 months are or so, can script be set up to run automatically? Is there a permanet fix for this, as I seem to ask for this to be done constantly.  Box should but a button on the system that can do this when needed, or the softwre should be updated to run autmatically every few months..

I would like to change the owner of a specific box folder however the following error is shown. "There was a problem while trying to transfer item ownership to ~~". Could you please suggest a solution?

Is there a way to link versions of a document, so when changes are made to the document, the changes appear in every instance of that document? Fo example:  File Q is located in Folders A, B, and C.  Updating File Q in Folder A- can this update also be linked to File Q in Folders B and C? Or must File Q be updated in every folder in which it appears manually?

When attempting to open a file after I downloaded Box tools, I was requested to download Box Tools. There is Box Tools in control panel, but not in Task Manager on my computer,  How can I solve this problem?

Hello, Could you please tell me about the certification exams for Box-API engineers? Recently, I passed the Box Certified Professional exam(https://support.box.com/hc/ja/articles/360055156693-Box%E8%AA%8D%E5%AE%9A%E3%83%97%E3%83%AD%E3%83%95%E3%82%A7%E3%83%83%E3%82%B7%E3%83%A7%E3%83%8A%E3%83%AB%E3%83%88%E3%83%AC%E3%83%BC%E3%83%8B%E3%83%B3%E3%82%B0), and now I would like to take the exam for Box -API engineers. Where can I find information about the certification exams for Box-API engineers?

I am unable to delete items no longer needed in the "Box"