Support Forum

I  accidently added 10 users and only need 4. it charged me for 10, is there anyway i can be refunded and start over?

Emails sent to users:   Set-up on admin panel:

Coworker is locked out of his account because of 2 step authenticator 

I am a Co-Admin but it is still not allowing me to move folders that I have not created. What permission settings do I need to be able to organize and move folders that I have access to, whether I created them or not??

Hi, There is an error in the calculation of my free space.Can support or someboday fix this? I cannot upload fines to my box due to showing not enough free space. Thanks!

All of the file in the All Files folder are missing. They were there last week, and a colleague of mine is still able to view them. Though when I go to the folder there are no files listed. How can I regain access to the files on the drive? 

I am using my usda.gov Box account for work. I had a box folder created that can share files with external (non-usda) collaborators. I've successfully shared the folder with many external users, but I'm having trouble sharing with one person with an icloud.com e-mail. When I first tried to share it with him, he couldn't see the shared folder when he went into Box. There was nothing there. He thought maybe it was because he had previously had a Box folder with others at his school, so he deleted his Box account and then I tried to re-share it with him. Now when I try to share it with him it says, "Sorry, you can not invite deactivated users to collaborate." The USDA's help desk told me they can't help me with issues with external users and referred me to this website. Any help would be greatly appreciated!

I had Box drive installed on my mac, but noticed recently that files added by collaborators on the cloud version of my Box drive were not showing up on my mac. I just downloaded Box Sync thinking it would fix the issue, but it created a separate application under "Favorites", so that now I have two applications for Box on my mac and am even more confused. What should I do?

Hello, I am trying to add a new user to my account but it says "Email already used in a Box account but not associated with an enterprise". How do I get this member added? Thank you.

Hello, I was trying to switch from SMS to Authenticator App based authentication I am unable to set up 2-factor authentication on my account. The QR code sits as "loading" and the website tells me that my phone number and email address are invalid. Any help would be appreciated, thanks!

Dear Box Security member, Thanks to Aaron Spriggs, Senior program manager for our Box on Box program, for joining Kurt Roemer Box Chief Security Strategist, last week for ebook Chapter 5 - Operationalizing Content Protection. Please see here for recording and highlights. Stay tuned for updates on our publication schedule, and our developer chapter soon.

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you run the script manually, you should have provided an option or a tool for us to run the same script to avoid future issues.  Please look into this matter with utmost urgency. I appreciate any help you can provide.

I car see comments on my box PDF. Please advise

Hi, I am trying to generate backup codes, but there seems an error and I can't generate. need to try again and then the same issue.

hello, I have a Box Individual Free Plan. My storage is empty but it says that I use 34.8 gb. (I emptied the trash few days ago but it didn't change anything) Can you help? Thank you

Hi, It says "9.2 GB/10.0 GB in use" even though there are no files. Please display the correct capacity. Thanks.

Until now I have been accessing my BOX storage from my GoodReader app installed on my iPhone without any problems.However, lately it has been giving me an error and not allowing me to access it. I can access my files from the web and from the BOX app on my iPhone, but for some strange reason, now I can't access them from the GoodReader app on my iPhone.I have reported the problem to GoodReader support, and they respond that "they are not able to reproduce the problem", that is, they do not know how to solve the problem.Can you help me solve it? This is the screenshot:

Hello, I do not see the option to set up the custom subdomain in the admin console, can you help?

Hi - Some colleagues in the US have been trying to share a folder with me. I keep getting the message that the shared file or folder link has been removed or is unavailable to you.  They have confirmed that they have given me access from their end but it still doesnt allow me access?   

I submitted this question a week ago and support advised me to try to upload as Box may be telling me storage is used when it is not. However, when I try to upload I get a message that folder storage is exceeded.Please delete all content of my folder so I can start uploading again. Thanks.

There is a description of [For added security, you can also set a date after which Box automatically disables the link (if your Box Admin has enabled this capability). ] in the "Set the expiration date of the shared link" item in the link below. Which of the following plans is it possible to enable the expiration date setting? ・Business ・Business Plus ・Enterprise ・Enterprise Plushttps://support.box.com/hc/ja/articles/360043697554

Hi,  I believe the space usage on my account isn't correct, can you please check it out? Thanks

Bonjour, J'ai créé un compte et un mot de passe associé. A la reconnexion, les identifiants ne sont pas reconnus et la procédure "réinitialisation du mot de passe" ne fonctionne pas : je ne reçois pas le lien de réinitialisation, par mail.  Comment contacter le support IT de BOX, svp ? Merci

I've been deleting files on Box to clear space for new ones, and emptied out my Trash folder, but those deletions aren't being reflected in my Box account's capacity. Is there any way to help me look into the matter and/or reset my storage count?

How does one enable/purchase Box Shuttle Advanced Tooling?  Lots of documents describing how it works, but absolutely nothing that tells you how to get it once it becomes clear you require it.