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Support Forum

Your go-to space to ask questions, share concerns, and get help with any support-related issues.

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  • 36,375 Replies
10000 Topics
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community-managerKnown Participant
asked in Support Forum
Cannot Acccess File in Box

I have box drive and cannot access the files. I go online to the web app via Chrome and cannot view files or download them. Navigating the folder structure is fine, but once to the file, nothing.  i can however open and view files via the phone app.  Any help would be appriciated

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community-managerKnown Participant
asked in Support Forum
Error Ox80070057 Appearing When We Download

Everyone in our Account 19855602556 is getting this error when downloading files to our disc. After the message appears the user can click TRY AGAIN and it completes the download properly. This is s corrupted disc warning. We have examined our discs and have found no issue.  I am now wondering if this is a warning on the BOX Drives. 

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community-managerKnown Participant
asked in Support Forum
Half my storage is gone but I have no files stored

I have a 10GB account. I have two of the default folders from BOX in there, both of which are empty. My trash is empty and has been for over a week, but 5.4GB is used somehow. Seems like this is a common issue too since I've found a few forum posts with the same problem.  Please fix my account so I can get some things uploaded here. Thanks.

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community-managerKnown Participant
asked in Support Forum
Test ticket to check the access

Test ticket to check the access.

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community-managerKnown Participant
asked in Support Forum
Account storage limit reached

I have unlimited storage but when I'm trying to upload a file it says Account storage limit reached.

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community-managerKnown Participant
asked in Support Forum
CAN'T UPLOAD FILES

Can't upload files anymore

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community-managerKnown Participant
asked in Support Forum
I need a new QR code for the authentiactor app how do I get one?

Can anyone help me with this?  

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community-managerKnown Participant
asked in Support Forum
New link needed

My email verification link expired. I need a new one sent.

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community-managerKnown Participant
asked in Support Forum
My notification emails are not arriving in my mailbox

Since 2 weeks my notification emails on activity in my box account are not arriving in my email. I checked my settings in outlook, but all seems okay there. Also the test email I sent, does not arrive. Looking forward to hearing from you.  

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community-managerKnown Participant
asked in Support Forum
Email Notifications & Suppression List

Hello, Box has placed me on the email suppression list again.  I have added all the emails to the approved senders list for Outlook.  I need to receive email notifications.  Can someone please remove me from the email suppression list?

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community-managerKnown Participant
asked in Support Forum
Restore deleted file

Hi, i was trying to restore a file but it keep saying my Box is full even though i deleted everything inside. Understand that you have helped me solve the space issue, however my Bin is empty now. Can you help to restore my file? coz i could have restored the file if the Box wasn't full when it's supposed to be empty.

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community-managerKnown Participant
asked in Support Forum
Storage is not full but is showing as full

My account keeps telling me my storage is full. I recently deleted all files in the account, emptied the trash bin and added approx 5Gb of files. The account total shows I have used 49.9Gb out of 50Gb but this is not correct. I'm unable to store any more data in the account.

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community-managerKnown Participant
asked in Support Forum
How can I find out who deleted files or folder?

Urgent: How can I find out who deleted files or folder? Regards, Vamshi

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community-managerKnown Participant
asked in Support Forum
Recover deleted files from trash

Hi, Unknowingly i have deleted one folder in BOX and it has been deleted for all. I was able to recover deleted folders from my trash, but the trash folder is empty. I cannot find my files inside. Please help me to recover all files as soon as possible. Sincerely,

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community-managerKnown Participant
asked in Support Forum
storage is showing full, but it is not correct

Dear Support, My Box storage is showing full, but this is not correct. Please rectify this issue. Regards,

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community-managerKnown Participant
asked in Support Forum
Restoring a removed download link

Hi, I have received a download link via box for a digital product I bought (basically a PDF certificate). The link was only valid for 3 months. Although I opened the file on different devices for several times, I never actively saved it to a hard drive. Now the 3 months have passed, I can’t open that link any more and can’t find that file in the download folders of my devices. The vendor of this PDF file says he also deleted it after 3 months for data privacy reasons. Is there a possibility that you have a backup of the file and can re-activate the download link? Alternatively, can you tell me if the files I open from a box link are automatically saved to my device and where I could drive them? Thanks in advanced Johannes

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community-managerKnown Participant
asked in Support Forum
Slack Notifications to channel for ANY files uploaded?

We have a box.com account with four users. We all create folders, share the links with outside parties, and await files to be uploaded. Is there a way to set up a central integration (via Zapier or other) to notify a specific channel when a file is uploaded to any folder? By this I mean as the main Admin, I would set up this integration once, rather than each individual user having to set up a Zap or similar.

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community-managerKnown Participant
asked in Support Forum
Диск не правильно заполнен

Good afternoon, I cleaned my disk, but it is still indicated that it is 16.5GB full

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community-managerKnown Participant
asked in Support Forum
About two-step authentication

 have enabled two-factor authentication.However, I don't know how to remove the two-factorauthentication anymore.I can't log in using two-factor authentication, can you please remove the two-factor authentication setting? I have contacted you several times.don't ignore

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community-managerKnown Participant
asked in Support Forum
box admin view - unable to view certain accounts

I am logged in to admin section and viewing all managed users, including app user. We have a "Legal Services" app user but I do not see them listed. My colleague does see them. He is an admin, I am an admin...Why do we not both see all accounts? 

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community-managerKnown Participant
asked in Support Forum
free space incorrect

Can you run the script manually to correct my free cloud space, please. Is there a solution planed for the future to refresh this information for the user himself? Thx in advanced. SH

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community-managerKnown Participant
asked in Support Forum
FTP Access Failed - 502 Command SITE Not Implemented

Hi, I'm having issues with FTP uploads to Box. Context: I'm using a DIY Raspberry-Pi-based field recording device to continuously capture 6-channel audio in 20min segements and upload the compressed FLAC files (and corresponding log files) to Box. The device runs the following scripts, which use 'lftp' to mirror the upload directory on the device to the designated FTP server: https://github.com/BeckyHeath/multi-channel-rpi-eco-monitoring/tree/master -- see in particular 'ftp_upload.sh' which is called within 'python_record.py', lines 209-247. I trialled this during a previous deployment of the device for a month between Oct. and Nov. last year (2023) and it worked without issues.  Problem: I re-deployed the device on Feb 13th. I did a brief trial the night before (12th Feb.), during which two audio files were captured and successfully uploaded, alongside the first part of a backlog of files that had accumulated in late Nov. and Dec. last year during which the device continued to record

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community-managerKnown Participant
asked in Support Forum
Request help (urgent)

I have many questions about using "box". How can I contact "box customer service staff"? I can't find online customer service, and "box" doesn't seem to have online customer service either. Can anyone help me? Provide contact information for "box"?Online customer service staff?e-mail?

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community-managerKnown Participant
asked in Support Forum
New User not getting Verification Email

Hi, Its difficult to figure out how to put in a support request, so hopefully it can be done through this.  I am trying to create new users in our account and the initial verification emails are not going through.  I checked and triple checked our security settings and spam, and it is just not going through.   Its happened to 2 separate emails addresses, so i'm not sure how to proceed?

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community-managerKnown Participant
asked in Support Forum
Error inviting user to join enterprise - deleted email address we want to use

Our User setup an account in Box before being setup as a Managed User on our enterprise. Once found out they deleted this account, however we are getting this red message and cannot work out how to set they up: There was an error inviting xxxxxx to join your enterprise. You can contact this user directly to log in to their account. The User does not create in our Enterprise at this stage either. Help?  

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