hello,
I have a Box Individual Free Plan. My storage is empty but it says that I use 34.8 gb. (I emptied the trash few days ago but it didn't change anything)
Can you help?
Thank you
Thank you for your answer
I can see that I'm not alone in this problem and it's not the first time
Last time the support team updated "manually"
I really hope you'll correct asap because I don't want to upgrade my storage if I need to contact the support each time for this problem
Hi Rona,
I come back to you because I can't upload anything because I reached (in theory) my storage limit.
My trash is empty for more than 24 hours and I use only 10gb on the 50 allowed.
It's very annoying. I was thinking to upgrade my account but due to this problems I won't take the risk.
I need a reliable product, if you can't do that I guess I (and others) will find reliable solutions elsewhere.
Please help
Hi Rona or anyone in the support team,
What should I do to get my storage fixed? Currently, I'm using between 1 and 10gb max but my storage is displayed as full (50gb) and I can not upload anymore.
I see that I'm not alone. I was thinking of upgrading my storage but I won't pay for a service that is not reliable.
Being blocked from uploading (when you need it) is the worst thing. Please correct it
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