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Question

Billing

  • May 27, 2025
  • 1 reply
  • 81 views
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I  accidently added 10 users and only need 4. it charged me for 10, is there anyway i can be refunded and start over?

    1 reply

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    Hi Lotte, 

    Welcome to Box Community and glad to assist!

    Kindly reach out to our Cancellation team to do these changes for your seats/licenses. To do so, you can email them via cancel@box.com. 

    Rest assured that a member of our team will get in touch as soon as possible. 

    Thanks for posting!

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