Question

Billing

I accidently added 10 users and only need 4. it charged me for 10, is there anyway i can be refunded and start over?

Hi Lotte,

Welcome to Box Community and glad to assist!

Kindly reach out to our Cancellation team to do these changes for your seats/licenses. To do so, you can email them via cancel@box.com.

Rest assured that a member of our team will get in touch as soon as possible.

Thanks for posting!

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