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All of the file in the All Files folder are missing. They were there last week, and a colleague of mine is still able to view them. Though when I go to the folder there are no files listed. How can I regain access to the files on the drive? 

Hi Kelly, 


Welcome to Box Community and glad to assist!


Upon checking, you don't have owned contents and you could be looking for a shared folder. If so, please contact the owner to locate the folder. 


Notes:


  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 

  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

Thanks for posting! 

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