Wrong account space usage

Hi,

The size of the backed up files does not reach 10 GB but displays 49.9 GB occupied out of 50 GB. Trash is empty and almost 24 hours have passed since the small files were uploaded.

Is this normal behavior?

Thanks

Hi, My storage says is full but the size of files not exceed 10GB. Trash is empty.

The storage size is not correct.

Can you inspect what is wrong?

Thanks