Support Forum

First i can use all OK, but i change my local account and create new account then change(move to new) So i cant sign in anymore, pls guide me how to do it.

I was sent a link to a shared file but was not able to access it. Instead it said, "Sorry, we couldn't find what you're looking for." I checked to see if it was just that one file and unfortunately I cannot access any files that I need.  How can I get this fixed?  Thank you

I don’t want anyone to take this the wrong way, but I consider myself quite knowledgeable and self-taught when it comes to the internet, desktop computer hardware, and software. With that said, I believe Apple intentionally makes things confusing for customers, leading to frustration and giving up. For instance, their file management app is needlessly complicated. Who names an app ‘FILES’? At this point, I refuse to pay extra for iCloud storage. So please help me get my files transferred

I have use "cut and paste" function to move my folders and files to google drive but some files has been lost, Can I find the files in BOX? thank you so much.

Unable to log in to my app...comes up with this;   Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: temporarily_unavailable    Show Error Details

Hi! I am a long standing paying customer and Admin of the account. I am having difficulty changing one of the account User's Primary email on file that was incorrectly entered when his account was set up. Each time I attempt to update the User's email I receive a pop-up that the User email is invalid. It is a company email address that is being used and this email is not being used for any other BOX account that the User may have independently. Please advise at your soonest availability. A customer contact number to discuss would be greatly appreciated.

I have made account with my email years ago and now I signed in with google (with same email) and I cant acces my old account anymore, if I write the email when I log in it tries to make a new account. But in my pc where Im still signed in at the browser I still can use this account. Im afraid if I sign out I cant acces to it anymore. Please help <3

I having having a recurring problem in not being able to add collaborators to some of our folders. Last time this happened I was told Box stacks new users until they are cleared.  Ass admin of this account why can't I add extra users via the Admin Panel? There is no button available to do this. Recurring problem, please fix.  

We have a user that lost their Authenticator info on their new phone and can't log in, what should we do?

I had a linked account with and old school address. That account has now disappeared and I can't access those old files. How can I get my files back from the school account?

I would like to link a personal email that was used as an account that was recently cancelled. When I try to do this, I get: "There was an error while trying to add [email address] to your account." Do I need to wait a period of time to be able to do this?

SAME THING HERE. UNABE TO SEARCH FOR A FILE OR FOLDER. 

Hi storage size shown is wrong!! please help to run a script to check how much storage is being used in my account.  thanks

I need to contact someone at box. I signed up for the 15/mo plan but instead was upgraded to business plan? That is TOO expensive. Please help  

The files are gone. I had several folders and files and there is nothing left.

I need to install the box add-in in Outlook 2021 and getting nowhere. The main instructions at https://support.box.com/hc/en-us/articles/360043697074-Using-Box-for-Outlook dont seem to cover Outlook 2021. None of the instructions fit 2021 version. I cant get past the 1st step.

Hi there, is there an issue with Box today? When I am searching for files the results are coming up empty, it's only when I log out and log back in again and click on search the options are displayed below. I have tried in multiple browsers and having the same issue. Thanks, Jenny 

I added seats on accident thinking I would bring them down to three. Please make them 3.

When click the link to a shared file I get the following message: "This shared file or folder link has been removed or is unavailable to you"

I want to connect Box from android 3rd party apps.(ex Solid explorer and spiral Player) But I can't login Box serivce.  My Box account is Google ID, and I use single sign on. But google ID login service is blocked from internal browser access. Box single sign on service cannot switch other browser. So, single sign on service is not enabled.

Support team, I need you to run a script for my account to fix the data inaccuracy issues around my storage size. Thanks

Hi, I have editor status but some documents won't allow me to edit. Can someone please help? Thanks.

How can I determine the order of the hubs?

How do I create a report in Box that provides data on File Previews as shown below?