Support Forum

I forgot to disable two-factor authentication for Box. How can I solve this?

My mac popped up: Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue. The "here" link brought me to https://support.box.com/hc/en-us. However, even after logging in, I don't see a way to create a support case. I see many other users confused by this as well. Please: - Open a support case for my issue - Address the general confusion caused by Box telling users to do something on your site that doesn't appear to be possible. Thanks, Kevin   Please 

I have 37,6 GB of my 50 GB Box space occupied. But I deleted ALL files AND emptied the trash bin. Can someone help with this problem, please?

Hi, all I have a Box account which I have not used for a long time.I tried to log in and was asked to reset my password by providing my email address. I did so but never received reset instructions.Reading the FAQs, it seems that my email address may have been placed on Box's email suppression list as a result of a hard bounce.Can anyone from Box assist so that I can log in to my Box account again? Thanks in advance!William

Collaboration invite to _____ was not sent because URLs are not supported in the invite message. What does this mean and how can I get rid of it>   Thank you, Dena Boughton

When I sign in, I am not in my regular account...  I don't see my folders.  I only see the shared ones sent by other people where I had to sign documents.  My own folders are missing.  This is extremely frustrating as I am not able to call anyone to help me and I am not techy at all.  I have things due and I cannot access the data.   How can I get someone to call me to walk me through things please? M

Hello.I've been deleting storage for the past three days, but the capacity hasn't decreased and I'm having trouble with this.How can I fix this?

Hello Box Team, I hope this message finds you well. I am writing to kindly inquire about the status of our app review. It has been over ten days since we submitted our app for review, and we have not yet received any updates. We understand that thorough reviews can take time, but we would greatly appreciate any information regarding the current status of our submission. Our app can be viewed at the following link: https://app.box.com/app-center/r9g2yploL4/app. We are eager to proceed and would appreciate your prompt attention to this matter. Thank you very much for your time and assistance.

I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. I cannot invite her to join our enterprise... (See attached screenshot). Can you help please? <attachment include personal information-redacted>

I have clicked the save button twice and box accepts it but no user is added. I have also checked the user incoming emails and nothing was received by box inviting them to enterprise. We enabled our domain on box so not sure what is going on. 

PRECISANDO DE SUPORTE, UMA PASTA NOSSA DO BOX SUMIU ... PASTA ADM - @Movimento Contábil.. TODO CONTEÚDO EXISTENTE NESTA PASTA @Movimento Contábil NÃO APARECE, PASTA VAZIA. PODEM VERIFICAR O QUE OCORREU?

Hello, Can you please run a script to reset Storage Used value? Thank you! PS - am I going to have to request this every month? ...

HI   I have an account with my company and I upload many folders and files. My company can never find my folder and files from their end and I have to send share links for each one. I have listed them as collborators for all my stuff. How can I pooint them to my account page with all my folders and files?

restarted Box , downloaded latest version

I need help changing my account to my company's account. 

2-Step verification isn't working anymore. please advise. 

Can anyone help. On the Mac when I put files in the Box App, this then syncs with the web and shows the files there. If I delete any of those files from the Box App on the Mac they disappear from the web. If my machine crashes and I loose all the data, how will I get the data back?

Hi, tried for quite a while and failed to get anywhere. I'm changing my domain name provider and need to change my account email accordingly. Tried adding a second/back up email address but verification notification email fail to appear. Looks like others have had difficulty with this. Please could it be updated to ~:<personal information-redacted> many thanks  regards Tim

Anyone have this issue.

i started a chat session but it disappeared. i've created two templates and added the fields a recipient is to fill in. When i send the form, the fields are no longer there and the recipient has to add them manually. how do i keep the fields active from the template to the recipient? thank you

Hi,    In the past support has been able to run a script to accurately reflect the actual storage useage. Can you please do this to this account?

I have problem about Storage. I deleted almost data but still show BOX full. Please check and help me.

deleted folder

When trying to share a folder with a client, Box keeps overwriting the client's email address with just the client's website.  I'm unable to share the folder, very frustrating.  Here's what happens.  I input the email address: <personal information redacted> Box rejects that, and overwrites it with: website.com which doesn't work!! How do I get rid of the autofill?  

I was sent a link to box.com that expired before i could confirm my email for verification purposes. I need a new link sent to do this.