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Your go-to space to ask questions, share concerns, and get help with any support-related issues.

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community-managerKnown Participant
asked in Support Forum
"Storage Used" figure incorrect

Hi, please run the script to correct the storage usage for my account as described in this support article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect. Many thanks in advance.

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community-managerKnown Participant
asked in Support Forum
Upgrade and lost Folders

Hello We are using BOX for business purposes and earlier today upgraded for more memory.  One folder in particular holding 5000+ files has disappeared. All other folders that were shared containing 13000+ files are present.   As the folder that is not visible its affecting the workforce as its a working folder.  Please advise what happened as I was the owner of that folder. Thanks

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community-managerKnown Participant
asked in Support Forum
storage full

hello. It turns out that my box account is full, I have deleted all the files and it still says storage is full.

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community-managerKnown Participant
asked in Support Forum
can't create new folder in Salesforce

I tried to create new  Box folder in Salesforce recorde but an error occured like below. "Sorry, there was an issue with processing this request.Unable to create a box folder for this record: Unable to create folder for record id a07F400000QQtPoIAL - Details: Unable to call Box using default credentials (this could be in a trigger or constructor, or after a DML statement) Your connection to Box is no longer valid. Please contact your administrator." I think that Box and Salesforce are connected because I am able to view the Box folder created before  from the Box file Object. Also I confirmed that Object FolderId match the box folder path value. Please tell me how to resolve this error.

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community-managerKnown Participant
asked in Support Forum
Almacenamiento lleno

Hola. Escribo para informar que en mi cuenta de box, gratuita el almacenamiento esta lleno, todos los archivos que tenia los borre y aun asi marca como lleno y no deja guardar. mi contacto

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community-managerKnown Participant
asked in Support Forum
Can't get Request access token

Getting this error like:  { "error": "unauthorized_client", "error_description": "The grant type is unauthorized for this client_id" }

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community-managerKnown Participant
asked in Support Forum
New user notifications not sent

Two new users were added to our Box account (manually), no invitation or other emails have been sent to their accounts.

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community-managerKnown Participant
asked in Support Forum
I need more space.

how do I buy more space then 10gb? There's no phone number or an option anywhere in the system. 

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community-managerKnown Participant
asked in Support Forum
Domain Change with SSO

Hello Everyone,   We recently purchased a company. There are using another domain with SSO. How can we change their domain to ours and enable sso without having anyone lose permissions or access to data. Would it be possible to do testing without downtime please.   Thanks,  

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community-managerKnown Participant
asked in Support Forum
Moving an internal account to an external account

Hi, How do you move an internal account to an external account? Thank you,

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community-managerKnown Participant
asked in Support Forum
Google Docs Table of Contents links open in a new tab

When I create a table of contents in a Google Doc on Box and click the link to a header elsewhere in the document, Box opens the document in a new tab. How do I make links in Google Docs within Box take me to the correct place in the document in the current window?

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community-managerKnown Participant
asked in Support Forum
Incorrect Storage Usage Shown

Hello, I was hoping you could help with an issue with incorrect storage usage. on my computer it is showing less than 2Gb used, but on BOX.com it is showing no space available, thank you.

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community-managerKnown Participant
asked in Support Forum
I am an admin - how do I reactivate a deactivated account

I am an admin - how do I reactivate a deactivated account

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community-managerKnown Participant
asked in Support Forum
Collaborator invited receives multiple emails reminding them they are invited

Sent a folder invite to a potential collaborator.  They do not want to join and are receiving constant reminder invite emails. Multiple in a day.  There is no opt out for this in their emails. Email subject is: Reminder: XX has invited you to collaborate on Box  XX invited you to collaborate on:   Folder name is here (I removed it)   Reminder: XX is waiting for your reply.   Accept Invite    

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community-managerKnown Participant
asked in Support Forum
Moving Managed User to External Collaborator

Hello, Would it be possible (with the Business Plus plan) to move a managed user to a external collaborator?  Right now with a normal Business (not plus) plan, we have a couple of externals a managed account under our domain. The Business Plus plan offers unlimited external collaborators, so it would be more cost efficient for us to make these externals real external collaborators. But it would be a pain if we have to recreate accounts and such.  Thanks, Henco

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community-managerKnown Participant
asked in Support Forum
Unable to add user

Hi, I have tried multiple times to add a user, and keep running into the error "1 user failed to be added". Pls help! 

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community-managerKnown Participant
asked in Support Forum
Box Sync Deleting Folders

I previously had box sync/drive. I removed it and deleted the folders from box off of my desktop. I would now like to sync with my Box account again, but when I try to do so, it starts deleting the folders and files out of box that I have deleted on my desktop. Is there a way for me to use sync again without it trying to turn my Box account into only what is on my device?

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community-managerKnown Participant
asked in Support Forum
Incorrect sizing GB in my account

Hello, My account show wrong sizing GB. Thank you in advance for your help. Regards

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community-managerKnown Participant
asked in Support Forum
box storage-policies authorization Failed with client credentials grant

I have setup a script for creating new user accounts.  When setting up the app I used "Server Authentication (Client Credentials Grant).  I can create users and folders and set rights.I cannot set the storage policy.  Why?  That's all I need left and I can't find anything in the documentation that says I can or can't do this.What is wrong and why?  I've checked every box for every permission possible with the application.Help.Thanks

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community-managerKnown Participant
asked in Support Forum
No blue check mark on the icons - MAC

Good morning, in BOX Sync I have a trouble with the blue check Mark on my IMAC (OS Ventura). On my laptop (MacBook Air 13" - Sonoma) I can see the blue check marks on the icons, so if I click the mouse right button I can copy link, email link etc directly from the folders. Working on my I-Mac, instead, there are no checks on the folders, and I could not find any setting to enable the feature. On both of my computers I have installed the same Box Sync version, 4.0.8088, so I can't understand why it's different. Maybe it's because of the Operating System? Thanks for your advice

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community-managerKnown Participant
asked in Support Forum
I need $540 refunded immediately

I just needed a 14 day trial and was selected what I thought was the $15/month option if I need to go past the 14 days. Then I got a $540 credit card charge on my statement for some type of team plan. I just needed to access a few drawings from a client who uses Box.com. Please tell me how to get this refunded! This is ridiculous. 

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community-managerKnown Participant
asked in Support Forum
Empty Box showing 15.5 Gb used - script needed please

Hello, I have removed everything from my Box folder and the trash, but there is still 15.5 Gb of space currently being indicated as used on my account. Could you please run the script on my account (or completely reset the storage space) ? My account id is 13340054. Best, Nicolas

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community-managerKnown Participant
asked in Support Forum
SSO certificate renewal

Good morning, I need to renew my certificate for SSO with Microsoft 365. Can this operation cause any adverse effects? For example, in the event of a problem during renewal, how can I reconnect to the administration console knowing that all my administrator accounts are in SSO? Are you aware of any special precautions to observe during this renewal? I thank you in advance for your feedback and any information you can share with me. I wish you a good day.​

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community-managerKnown Participant
asked in Support Forum
Can't log into box drive after update v2.38.165

Box automatically updated itself now I cannot seem to log back into Box drive. Please advise?

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community-managerKnown Participant
asked in Support Forum
I removed the all data of my account. and removed all the data in the trash. But The amount of my storage does not become zero. Why? Please tell me

I removed the all data of my account.and removed all the data in the trash.But The amount of my storage does not become zero. Is there an update you guys could do?

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