Hi, tried for quite a while and failed to get anywhere. I'm changing my domain name provider and need to change my account email accordingly. Tried adding a second/back up email address but verification notification email fail to appear. Looks like others have had difficulty with this.
Please could it be updated to ~:<personal information-redacted>
many thanks
regards
Tim
Hi Tim,
Welcome to Box Community and glad to assist!
I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications.
At this rate, please go back to box.com> Account Settings> Login and Email Addresses>Resend confirmation email.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
