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Question

I cannot find my folder

  • May 27, 2025
  • 1 reply
  • 14 views
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When I sign in, I am not in my regular account...  I don't see my folders.  I only see the shared ones sent by other people where I had to sign documents.  My own folders are missing.  This is extremely frustrating as I am not able to call anyone to help me and I am not techy at all.  I have things due and I cannot access the data.  

How can I get someone to call me to walk me through things please?

M

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi M, 

    Welcome to Box Community and glad to assist!

    If you're having trouble finding your missing folder, you can try to search through trash. 

    To restore specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    Hope it helps! 


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