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i started a chat session but it disappeared. i've created two templates and added the fields a recipient is to fill in. When i send the form, the fields are no longer there and the recipient has to add them manually. how do i keep the fields active from the template to the recipient? thank you

Hi Jeannine, 


Welcome to Box Community! 




It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 


Thanks for posting!




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