Support Forum

We need support to assist with resetting our account permissions. We have two seats active on our account and we are only using a combined ~20GB of storage, however, we ALWAYS run into the following warning: "Running out of storage? Your account currently allows you to store up to 100.0 GB of data. Upgrade your account to get unlimited storage."Please asset with resetting account permission in order to allow access to the level of service we are subscribed for. Thank you in advance.

Hello, I'm considering BOX for using in my company but I can only find info about Online Only mode for Windows. Does it exists also for mac? tks

When I log into Box, the main search bar at the top is missing. This has been like this for about a week. How can I get it fixed please?  Thanks E

I'm the admin and I need to change it to another person

Hello Can you check my total space count? I think is wrong. Thanks

Hello, I'm a co-owner of the BOX study folder for few years but recently I lost opportunity to add any new users to the folder, when I try to share the folder link, I'm getting an error "There was a problem while completing your request. Please try again." Same issue continues few days already. Please help to resolve it.

We need to change the account owner as the account owner is no longer with the company.

I am trying to get access token through API, for that I first need to hit this url https://account.box.com/api/oauth2/authorize I have also given a redirecturl, with my client id and client secret, it is supposed to return a code and that code is required by this url endpoint https://api.box.com/oauth2/token to generate access tokenISSUE:When I hit the request it opens the browser and gives this error  There seems to be a problem with this app. Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help. Error: redirect_uri_mismatch It also sometimes open my account dashboard on url https://account.box.com/ and dispalys an errorOops! We can't seem to find the page you're looking for.

Hi, a colleague deleted a folder that I no longer have access to, and I think they might have done so more than 30 days ago as it's not in their trash. Is there any way to retrieve things from longer ago?

I signed up for the free account and am now being charged.  I need this refund back please, I do not intend to use Box, I have no need for this and only signed up to retrieve documents from a client. <personal information redacted>

My box account says that I am out of space but looking at all my folders, it seems the count is inaccurate. My storage is empty, ther is no files at my profile Nikola

ログインの際に2段階認証の認証コードを求められますが、設定した覚えもなく、 自分のどのデバイスにもコードは届きません。解決策を教えて下さい。

6 digit code from authenticator app is not accepted. I get a response that it has 'expired' each time. a reset and new code continues to result in the same issue.

Please advise. my account settings are below. I do not receive a notification email even if I check the boxes  In Items I've Joined.My permissions are editor    

I have a new phone. How do I set up Authenticator again please.

here is the screenshot.

I need to upload 10-15 GBs of data and it's been running for 3 days and only done 6gb. This is very very slow.

メール確認リンク有効期限が切れました。表示が出ました。直ぐアクセスしたのになぜ!再送信をお願いします

Hello Team, We are trying to send a file from BOX to Webdam with integration connector and it is not working. However, when we send the file from Webdam to Box it seems to be working fine. Please share the prerequisites to be taken before send file from BOX to Webdam. Thansk for the support

When trying to delete a file on my storage by logging into BOX, an error message in a red pop-up appears saying, "An issue occurred while executing the Request Please try again." and the file cannot be deleted. Is there a solution for this issue？

My account is only half full, but I get "out of storage" message. It has been over a month, and nothing is being updated. According to the previous posts, Box Support needs to run a script to update my storage usage. Can someone please run it and fix this issue for me? Thank you.

Hello, Yesterday Box updated to 2.39.174 and then never finished or something and I was unable to access my files. I tried uninstalling it and re-installing it but did not fix the issue. I ended up using revo uninstaller and then re-installed box and it worked! but sadly again today I'm having the same issue where I can not access my files and windows tell me Box is not installed but I see it in the installed apps in settings. Please help! Thank you in advance! I have 2 other computers with the same account that are not experiencing the issue but have not updated to 2.39.174, they are on 2.38.173.

Please put the "submit a ticket" button front and center on the support page

Hi support team Please check if my email is on suppression list. Thank you

Is there a way to reach Box custom support for a conversation?  Or even a chat?