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Question

Unable to reset password

  • May 27, 2025
  • 3 replies
  • 8 views

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Hi, all

I have a Box account which I have not used for a long time.

I tried to log in and was asked to reset my password by providing my email address. I did so but never received reset instructions.

Reading the FAQs, it seems that my email address may have been placed on Box's email suppression list as a result of a hard bounce.

Can anyone from Box assist so that I can log in to my Box account again?

Thanks in advance!

William

3 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I have logged in using a different Box account in order to post this support request message.


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

The email address related to the Box account in question can receive emails now.


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Anyone from Box Support?

Thanks!