Support Forum

How do we change the owner when we no longer have access to that email account? The employee left the business years ago and the email account deactivated, we are all contributors, but the account owner is the past employee. 

We are new to Box.com, I received an email with an invoice. In the email it says, to pay via credit card create a support ticket and includes a link. The link takes me to the general Box Support Community and I can't find anywhere to create a support ticket.  Katie

Has anyone fixed this yet?

My folder that is named All Files has no files. But my page says 「321.8 MB/10.0 GB used」. Please clear my folder. Then make my page「0 MB/10.0 GB used」.

Hi  1- What is the retention of the GXP audit trail in Box.com? Is it indefinite? 2- How can one find which box version we are using? I am not talking on what is written on the release note but from the application itself  

Hi Team, Im reaching you from Sonnedix. My name is Mercedes Cavalieri (mercedes.cavalierisonnedix.com) I have problems given access to externals; this are the following emails. <personal information-redacted> Do you know why they can't have access?  thanks!  

Hi, see my message of two months ago. Can you please help out??

 I cannot access any of my files on Box to upload document. 

Hi there, I have set my account to receive notification emails for all actions (ticked all boxes to receive notifications), however, I have not received any email notifications that people have downloaded my files for the last few weeks, even though I know first hand that people have accessed my files.  I have also saved all box addresses into my safe senders list as per your troubleshooting tips. Can you please advise urgently Thanks

This has been a problem for years, but now that I need to work on files offline, Box is no longer my default application.It doesn't matter how many times I install and uninstall Box Sync. The application DOES NOT ALLOW ME TO SEE MARKED OFFLINE FOLDERS IF I AM OFFLINE and have no internet connection.Even if I specify the folders I want to use offline, when I exit the app, the whole box folder DISAPPEARS.It seems that with the application not running, the Box folder is not mounted and I don't even know where I can find it on my PC.The PC is a brand new Surface pro 9 and Box is the only thing that still doesn't work.There is NO WAY to get help or support and there is no online guide to resolve this issue.Box has become useless.

storage size shown is wrong!! please help to run a script to check how much storage is being used in my account.   

Hello.I have registered many BOX licenses and would like to delete them, but I don't know how to do it.In this case, would it be better to delete all the files and purchase them again?Please let me know.

Please terminate my account. Also, confirm that you received this mail, Fredrik Wärnberg

How can I resolve this? Storage says I am at 9.6gb of 10.0gb used, but actually have less than 4gb in my account. I deleted all items in the trash and that did nothing. Assistance would be appreciated.

I added a new user to out Box and she is not receiving the verification emails (even clicking the re-send does not work).  I checked in our org's Exchange logs and no emails are received on our servers from box to this user.

Hi Team, Is there any method in the box by which all the shared links till date can be disabled at once?

Hi,  I accidentally registered a friend as a collaborator on a parent folder. The invitation is still pending, and my friend has not yet processed it. I want to delete his account as the collaborator . How can I do this?

My trash box has no files. But it looks like it has some files. Please clear my trash box.

We need access to a specific account that happens to be the only admin account <personal information-redacted>the company knows of having. The email is tied to an account that is no longer with the company and the MFA is tied to a cell phone number of a fired employee who is refusing to respond to give us the verification code. We do have access to the email account that is the administrator. The fired employee was instructed to change the admin to <personal information-redacted>but they never did, instead kept another terminated employees email tied and connected his phone number to the MFA. I have tried resetting the password for the account and I am still unable to get in due to the MFA. We have searched all of the terminated employee's email accounts and drives and cannot find a trace of a backup code to access the account. This is a pressing matter as the company heavily uses Box for company data and no one is able to administrate or create new users at this point and

Good afternoon, We have a Box Enterprise account and I need to view all our file structures and size of each folder. I am the Admin on this account and have been unable to access the Content Manager to find all the folders? I can only see the folders that I personally have access to. I did see the note below when trouble shooting but as I said we have Box Enterprise so should be able to see all Folders? Are you able to advise? Note: This feature is available for Business Plus, Enterprise, and Enterprise Plus accounts only. For more information about pricing plans, or to upgrade, visit box.com/pricing. Many thanks Jayne

Hello, one of our members currently has two BOX accounts registered.  We are looking to have those two accounts "combined" while being able to keep/access all the files associated with both accounts!

After having issue reclaiming space after deleting and purging files and being informed that the storage has been successfully restored, I've downloaded and deleted literally everything in my account and the total is still showing "31.1 GB of 50.0 GB used". Can someone please explain to me how I've deleted/removed/purged files in a way that I'm still using storage? I'd very much like to understand how to remove files correctly and in a way that will result in the reclamation of space.

This is urgent.  I have a new user than is not getting the verification email and has checked spam etc.  Please create a ticket for help.

I have deleted quite a few files to free up more space on my box account but the space is not being updated. I have also deleted the trash can. Can you help me running the script so the free storage is reflected?Thanks