I added a new user to out Box and she is not receiving the verification emails (even clicking the re-send does not work).
I checked in our org's Exchange logs and no emails are received on our servers from box to this user.
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Hello,
If the new user isn’t receiving verification emails from Box and there’s no trace in your Exchange logs, consider these steps:
Check Spam/Junk: Ensure the user checks their spam or junk folders.
Email Filters: Look for any filters that might block emails from Box.
Suppression List: Verify if the email is on Box’s suppression list and remove it if necessary.
Contact Box Support: If the issue persists, reach out to Box support for further assistance
Regards.
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