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Question

Verification Emails Not Received

  • May 27, 2025
  • 1 reply
  • 100 views
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I added a new user to out Box and she is not receiving the verification emails (even clicking the re-send does not work). 

I checked in our org's Exchange logs and no emails are received on our servers from box to this user.

    1 reply

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    Hello, 

    If the new user isn’t receiving verification emails from Box and there’s no trace in your Exchange logs, consider these steps:

    Check Spam/Junk: Ensure the user checks their spam or junk folders.
    Email Filters: Look for any filters that might block emails from Box.
    Suppression List: Verify if the email is on Box’s suppression list and remove it if necessary.
    Contact Box Support: If the issue persists, reach out to Box support for further assistance

    Mypascoconnect

    Regards.

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